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Our experienced leaders are committed to empowering our employees and providing high-quality service.


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Alicia Fellows – Executive Director

Alicia Fellows has a long history of working with individuals and agencies who serve people with intellectual and developmental disabilities. She played a crucial role in designing and establishing the type of Care Coordination provided today by Person Centered Services. Alicia went on to lead Program Operations and ultimately serve as the company’s Chief Operating Officer. She now serves as Executive Director, providing leadership, direction, and strategic oversight of the organization as a whole. Alicia was previously Director of Care Coordination for PCSWNY, a non-profit set up in 2013 to prepare for the path to managed care. Before joining Person Centered Services, Alicia held various leadership roles in her 17-year tenure at Community Services for Every1, formerly Community Services for the Developmentally Disabled, serving as Care Coordination Administrator, Behavior Intervention Specialist and Specialized Case Management Program Coordinator. Alicia earned her Bachelor of Arts degree in legal studies and master’s degree in social work from the University at Buffalo. She sits on the Crisis Services for I/DD Advisory Board and on the OPWDD subcommittee of Erie County’s Community Services Board. She is also a board member for the nonprofit Sensational Fun and the Care Management Alliance of NY. Alicia is the proud parent to a child with autism. She resides in Hamburg, NY, with her husband and four children. 


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Colleen Gough – Chief Legal & Compliance Officer

Colleen Gough oversees compliance, privacy, quality assurance/improvement, IT security and operations, the Electronic Medical Record and health record/legal issues related to individuals served. She also serves as the HIPAA Privacy Officer. She holds a B.A. in psychology from the honors program at St. Bonaventure University.  While at St. Bonaventure Colleen worked for a year in two different ICFs serving children and adults with intellectual and developmental disabilities.  Thereafter she earned a Juris Doctorate degree from the University at Buffalo School of Law with an additional certificate in Special Education.  She is licensed to practice law in New York State. Prior to joining Person Centered Services in 2018 before “go live,” Colleen was the Compliance Officer and HIPAA Privacy Officer at a local not-for-profit agency serving people with intellectual and developmental disabilities. Before that she practiced as an attorney, most recently in the areas of trust and guardianship law for the disabled. She is certified in Healthcare Compliance, Healthcare Privacy Compliance and Healthcare Privacy and Security.  Colleen is a Board member, currently serving as Secretary, at the ECBA Volunteer Lawyers Project. She lives in Williamsville.

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Rachel Martin – Chief Program Officer

Rachel Martin has over 15 years of experience working alongside people with intellectual and developmental disabilities, their families, and providers. Throughout her career, she has worked in Medicaid Service Coordination, Care Coordination, Day Habilitation, and Pre-Vocational Services. She has also worked closely with Health Homes and Self-Directed Services, and was part of the pilot and implementation process for Person Centered Services. She has co-chaired the DDAWNY Care Coordination (formerly Medicaid Service Coordination) Committee for over 10 years and has also worked for Parent Network as a provider/family/MSC trainer. She has served in various leadership roles at Person Centered Services since its first day in 2018. Rachel oversees the Care Coordination workforce, Intake and Enrollment, and Learning, Development and Diversity departments in her current role. Rachel also serves as the secretary of the Town of Amherst Committee on Disabilities. Rachel received her Bachelor’s Degrees in Sociology and Philosophy from Seton Hall University in New Jersey and lives in East Amherst, NY with her husband and two children.

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Amy Peters – Chief Strategy Officer

Amy Peters has decades of experience in the development, implementation, and evaluation of programs and strategies. She has served in various leadership roles at Person Centered Services since 2018. Amy designed and provided oversight for the organization’s Clinical Department, developing agency-wide policies and procedures. Prior to her work at Person Centered Services, she served as Director of Mental Health for Butler County, Pennsylvania. Amy holds a bachelor’s degree in Communication Disorders from Old Dominion University, a master’s degree in Community Counseling from Slippery Rock University, and has participated in a doctoral program (ABD) in Counseling Education and Supervision through Duquesne University. She lives in Wilson, NY with her family.

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James Poulos – Vice President & Chief Information and Security Officer

James Poulos is a results-oriented Information Technology executive with 18 years experience in planning, implementing, and supporting state-of-the-art technology solutions. He oversees data management and governance, information security, network infrastructure and operations, and application management. James is a HIPAA Security Officer who directs the development, implementation, monitoring, and communication of security policies and procedures. Before joining the Person Centered Services team, he provided IT leadership at Trocaire College and The Summit Center. He holds an MS in Executive Leadership and Change from Daemen University. James is dedicated to streamlining systems and data to ensure that staff can focus on what is most important — supporting the people they serve.

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Lisa Ressman – Chief Financial Officer

Lisa Ressman holds two decades of professional experience in progressive corporate accounting and financial analysis. In her position, she is responsible for overseeing financial functions and reporting at Person Centered Services, as well as human resources and property management. Lisa joined the company in May 2021, coming from Independent Health Associates, where she served as the Vice President of Finance – Revenue & Budget. Previously, Lisa also served in a variety of finance, accounting, and controller roles, providing leadership for a vast array of corporate structures and industries. Lisa holds her Bachelor of Science in Accounting from Hilbert College, where she was recently elected to the institution’s Board of Trustees. She lives in Hamburg.



Leisa Alger, Alliance for Empowerment, Inc.

David Calhoun, The Arc Wayne

Mindy Cervoni, Community Services for Every1

Allen Connely, Mozaic 

Marisa Geitner, Heritage Christian Services

Mari Howard, Intandem

Martin Miskell, The Arc GLOW

Nikisha Ridgeway, Starbridge

Ann Spisiak, Beyond Support Network