Our experienced leaders are committed to empowering our employees and providing high-quality service.
Alicia Fellows – Executive Director
Alicia Fellows has a long history of working with individuals and agencies who serve people with intellectual and developmental disabilities. She played a crucial role in designing and establishing the type of Care Coordination provided today by Person Centered Services. Alicia went on to lead Program Operations and ultimately serve as the company’s Chief Operating Officer. She now serves as Executive Director, providing leadership, direction, and strategic oversight of the organization as a whole. Alicia was previously Director of Care Coordination for PCSWNY, a non-profit set up in 2013 to prepare for the path to managed care. Before joining Person Centered Services, Alicia held various leadership roles in her 17-year tenure at Community Services for Every1, formerly Community Services for the Developmentally Disabled, serving as Care Coordination Administrator, Behavior Intervention Specialist and Specialized Case Management Program Coordinator. Alicia earned her Bachelor of Arts degree in legal studies and master’s degree in social work from the University at Buffalo. She sits on the Crisis Services for I/DD Advisory Board and on the OPWDD subcommittee of Erie County’s Community Services Board. She is also a board member for the nonprofit Sensational Fun and the Care Management Alliance of NY. Alicia is the proud parent to a child with autism. She resides in Hamburg, NY, with her husband and four children.
Colleen Gough oversees compliance, privacy, quality assurance/improvement, IT security and operations, the Electronic Medical Record and health record/legal issues related to individuals served. She also serves as the HIPAA Privacy Officer. She holds a B.A. in psychology from the honors program at St. Bonaventure University. While at St. Bonaventure Colleen worked for a year in two different ICFs serving children and adults with intellectual and developmental disabilities. Thereafter she earned a Juris Doctorate degree from the University at Buffalo School of Law with an additional certificate in Special Education. She is licensed to practice law in New York State. Prior to joining Person Centered Services in 2018 before “go live,” Colleen was the Compliance Officer and HIPAA Privacy Officer at a local not-for-profit agency serving people with intellectual and developmental disabilities. Before that she practiced as an attorney, most recently in the areas of trust and guardianship law for the disabled. She is certified in Healthcare Compliance, Healthcare Privacy Compliance and Healthcare Privacy and Security. Colleen is a Board member, currently serving as Secretary, at the ECBA Volunteer Lawyers Project. She lives in Williamsville.
Rachel Martin – Vice President, Program Administration
Rachel Martin has over 15 years of experience empowering people with intellectual and developmental disabilities. Throughout her career, she has worked in Medicaid Service Coordination, Pre-Vocational Services, Day Habilitation, and Care Coordination. She has also worked closely with Health Homes and Self-Directed Services, and was part of the pilot and implementation process for Person Centered Services. She has co-chaired the DDAWNY Care Coordination (formerly Medicaid Service Coordination) Committee for over 10 years and has also worked for Parent Network as a provider/family/MSC trainer. She has served in various leadership roles at Person Centered Services since its first day in 2018. Rachel oversees the Care Coordination workforce, Intake and Enrollment, Learning, Development and Diversity, and Marketing and Communications departments in her current role. Rachel also serves as a member of the Town of Amherst Committee on Disabilities. Rachel received her Bachelor’s Degree from Seton Hall University and lives in East Amherst, NY with her husband and two children.
Amy Peters – Vice President, Strategy & Clinical Operations
Amy Peters has decades of experience in the development, implementation, and evaluation of programs and strategies. She has served in various leadership roles at Person Centered Services since 2018. Amy designed and provided oversight for the organization’s Clinical Department, developing agency-wide policies and procedures. Prior to her work at Person Centered Services, she served as Director of Mental Health for Butler County, Pennsylvania. Amy holds a bachelor’s degree in Communication Disorders from Old Dominion University, a master’s degree in Community Counseling from Slippery Rock University, and has participated in a doctoral program (ABD) in Counseling Education and Supervision through Duquesne University. She lives in Wilson, NY with her family.
Lisa Ressman – Chief Financial Officer
Lisa Ressman holds two decades of professional experience in progressive corporate accounting and financial analysis. In her position, she is responsible for overseeing financial functions and reporting at Person Centered Services, as well as human resources and property management. Lisa joined the company in May 2021, coming from Independent Health Associates, where she served as the Vice President of Finance – Revenue & Budget. Previously, Lisa also served in a variety of finance, accounting, and controller roles, providing leadership for a vast array of corporate structures and industries. Lisa holds her Bachelor of Science in Accounting from Hilbert College, where she was recently elected to the institution’s Board of Trustees. She lives in Hamburg.
BOARD OF MANAGERS
Leisa Alger, Alliance for Empowerment, Inc.
David Calhoun, The Arc Wayne
Mindy Cervoni, Community Services for Every1
Allen Connely, Mozaic
Marisa Geitner, Heritage Christian Services
Mari Howard, Intandem
Martin Miskell, The Arc GLOW
Nikisha Ridgeway, Starbridge
Ann Spisiak, Beyond Support Network