Person Centered Services is hosting informational forums to introduce the mission and vision of our Care Coordination Organization.

Transitioning to a New Kind of Care

Learn more about our transition with resources and answers that are tailored to you.
Individuals & Families

Individuals & Families

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MSCs & Future Care Coordinators

MSCs & Future Care Coordinators

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Provider Network

Provider Network

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In 2011, several leading provider agencies came together to ensure that care coordination for individuals with I/DD would continue to be managed by experienced provider agencies in an era of Medicaid redesign. To prepare for this transformation, Person Centered Services ran a successful demonstration project to pilot these care coordination services. The pilot program identified gaps in services for the population and helped Person Centered Services develop best practices for the future.

In 2018, the Office for People with Developmental Disabilities (OPWDD) will transition from a Medicaid Service Coordination Model (MSC) to a Care Coordination Model. Person Centered Services intends to provide care coordination services across 18 counties in New York State.

Transition Timeline

The following dates are subject to change according to direction from the Office for People with Developmental Disabilities (OPWDD).


Late December

Our website launches to include timely information on our transition for individuals, MSCs and provider agencies.


Mid-Late January

Employer will communicate to identified employees that their roles will transition to the CCO on July 1, 2018.



Individual compensation and benefit packages will be released to all transitioning employees.


Late March

Person Centered Services will send details to all who elect employment come July 1, 2018.


Early May

New hire packets will be delivered, along with published organizational charts listing physical locations.


July 1

Care coordination services begin under Person Centered Services.

Reaching Potential Across the State

Person Centered Services will cover 18 counties in New York State.
Service Area Map of New York


  • Allegany
  • Cattaraugus
  • Cayuga
  • Chautauqua
  • Chemung
  • Erie
  • Genesee
  • Livingston
  • Monroe
  • Niagara
  • Ontario
  • Orleans
  • Schuyler
  • Seneca
  • Steuben
  • Wayne
  • Wyoming
  • Yates

An Award Winning Look.

We are proud to have received a 2018 Silver ADDY from the American Advertising Federation for our new organization's brand and identity.