Welcome to a New Kind of Care

Person Centered Services is a Care Coordination Organization serving over 17,000 people with Intellectual and Developmental Disabilities in 21 counties. Care Coordinators work on a "Life Plan" tailored to every one of an individual's needs.
We work with dozens of organizations and hundreds of providers, so people can meet all of their goals. New individuals to care coordination are accepted regardless of agency affiliation, and we work with 100% of the agencies in our service area.

Questions? Some answers tailored to you

Individuals & Families

Individuals & Families

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Provider Network

Provider Network

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A note from the CEO

To Individuals and Families:

The delivery of Medicaid services in New York State for people with intellectual and developmental disabilities is changing quickly. OPWDD’s first step toward managed care was the new expanded Care Coordination Organization model and the creation of companies like ours. Now, as OPWDD holds public forums this week to begin rolling out its plans for managed care, Person Centered Services is very happy to announce that our organization has entered an important partnership that positions us as leading the future model of care. (Read the full note by clicking on the button below.)

Read Full Letter

Need information about us or about a Care Coordinator? Call Customer Service (888) 977-7030.

Karen Keyes - Regional Director, West (Erie, Cattaraugus, Chautaqua and Niagara counties). 716.324.5100 Ext. 1103

 Stephanie Wells - Regional Director, East (Allegany, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates counties.) 716.324.5100 Ext. 1203

Alicia Fellows - Vice President, Care Coordination 716.324.5100 Ext. 1201

Reaching Potential Across New York State

Person Centered Services has Care Coordinators located in an 18-county region, serving people from 21 counties.
Service Area Map of New York

Servicing:

  • Allegany
  • Cattaraugus
  • Cayuga
  • Chautauqua
  • Chemung
  • Erie
  • Genesee
  • Livingston
  • Monroe
  • Niagara
  • Ontario
  • Orleans
  • Schuyler
  • Seneca
  • Steuben
  • Wayne
  • Wyoming
  • Yates

Person Centered Services by the Numbers

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People Served

Our Care Coordinators are busy working on Life Plans for over 17,000 individuals, meeting all of their needs.

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Counties Served

We are Coordinating Care for people who live in 21 counties in the western region of New York State.


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Care Coordinators

At Person Centered Services, Care Coordinators are experienced and skilled. Many are former Agency employees.

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Owner Agencies

Person Centered Services is owned by 31 nonprofit Agencies in our region that provide services for people with Intellectual and Developmental Disabilities. We are all in this together!