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Policies and Notices

Learn about the policies that inform the work of Care Coordinators at Person Centered Services.

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Compliance, Fraud and Confidentiality Hotline

Person Centered Services is dedicated to ensuring our staff act in accordance with our Corporate Compliance Plan and policies and our Confidentiality policies as well as all applicable laws and regulations. If you have any concerns about fraud or confidentiality regarding our staff please call our confidential, anonymous compliance hotline at: 1-833-200-0205 or contact the Corporate Compliance Officer directly at 716-324-5100 ext. 1301.

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HIPAA Notice of Privacy Practices

By law, Person Centered Services is required to maintain the privacy and security of your Protected Health Information; provide you with notice of our legal duties and privacy practices with respect to Protected Health Information; notify you following a breach of your Protected Health Information; and follow the terms of the Notice that is currently in effect.

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Liability Notice for Person Applying for Services

The New York State Office for People With Developmental Disabilities (OPWDD) requires that anyone receiving our services must either pay for their services, or have Medicaid coverage that will pay for the services. This notice describes your responsibilities and the responsibilities of Person Centered Services regarding this subject.

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Notice Under the Americans with Disabilities Act

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Person Centered Services will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

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Notification of Incident Management Policies and Procedures

Person Centered Services is committed to connecting people to the care, support and opportunities that maximize their quality of life. Part of that commitment involves adhering to the laws and regulations that govern the services you receive from us, which helps us provide the best possible services while keeping you safe.

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NY Consent and Acknowledgement of Receipt of Notice of Privacy Practices/Consent to Use and Disclose Protected Health Information for Treatment, Payment and Health Care Operations

Person Centered Services requires that you acknowledge that you've received a copy of our HIPAA Notice of Privacy Practices and authorize the use and disclosure of your PHI for Treatment, Payment and Health Care Operations.

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Person Centered Services Complaint Process Information Sheet

Person Centered Services is highly invested in providing you quality, effective Care Coordination services and we value your input. We are committed to resolving any of your concerns quickly and effectively.

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Person Centered Rights and Person Centered Planning

You have the right to decide the life you want. You also have the right to participate in a person-centered planning process.



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Rights and Responsibilities of Persons Receiving Services

Person Centered Services is providing you and your family with your rights and responsibilities so that you and your family have the information you need to make informed decisions about your services.


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Your Right to Object

Person Centered Services ensures individuals, parents, guardians, correspondents, advocates, or Mental Hygiene Legal Service the right to object and appeal any stated rights, plan of services, care or treatment, plans for placement or discharge.

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