Who We Are

Person Centered Services is a Health Home/Care Coordination Organization for people with intellectual and developmental disabilities. As the largest Care Coordination Organization in WNY serving more than 18,000 children and adults, our job is to help individuals and families navigate a very complex system of services and supports. We do this through a holistic, customized life plan that promotes informed choices and independent decision-making.

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18,000+

Members Enrolled

30%

Residential

70%

Community

Why Person Centered Services?

Member Portal

Increased access to service provider information, facilitating effective communication and review of life plans

Member Portal about Member Portal

Member Relations

Supports members and families by enhancing Care Coordination through advocacy, education, and resources, empowering them to understand their life plans and advocate for themselves

Member and Family Resources about Member Relations

Provider Network

Proudly partnering with a variety of agencies and organizations in our communities

Provider Network about Provider Network (opens in new tab)

Knowledge Center

A trusted resource for people with disabilities, their families, and professionals for accessing key areas of support, including enrollment, benefits, care management, health, rights, and safety

Knowledge Center about Knowledge Center (opens in new tab)

Disability Service NY Directory

A comprehensive database of services for healthcare, housing, education, and more to support the disability community

DSNY Directory about Disability Service NY Directory

How It Works

SYSTEM OF CARE

OFFICE FOR PEOPLE WITH INTELLECTUAL & DEVELOPMENTAL DISABILITIES (OPWDD)

Provides resources, regulations, funding, oversight, and services through regional offices

SERVICE PROVIDER ORGANIZATIONS

Community-based organization that supports health and wellness

CENTER FOR MEDICARE AND MEDICAID SERVICES (CMS)

Federal Organization providing standards, funding, and oversight

MEMBER

People with Intellectual and developmental Disabilities who receives services

PERSON CENTERED SERVICES

Care Coordination is required to access Medicaid Waiver services and links or refers members to services

NEW YORK STATE DEPARTMENT OF HEALTH (NYDOH)

Guidelines and oversight of data systems, health-related topics, and resources to address health priorities

COUNTY HEALTH DEPARTMENTS

Authorizes Medicaid which pays for person’s healthcare

Leadership

Our experienced leaders are committed to empowering our team members and providing high-quality service.

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Alicia Fellows

Chief Executive Officer

As Chief Executive Officer of Person Centered Services, Alicia provides leadership, direction, and strategic oversight of the organization. With a long history of working with individuals and agencies serving people with intellectual and developmental disabilities, Alicia played a pivotal role in designing and establishing Person Centered Services.

Previously, Alicia has served the organization as Chief Operating Officer and Chief Program Officer. Prior to that, Alicia served as Director of Care Coordination for PCSWNY, established in 2013 to prepare for the path to managed care. Before Person Centered Services, Alicia held various leadership roles, including Care Coordination Administrator, Behavior Intervention Specialist, and Specialized Case Management Program Coordinator.

Alicia earned a Bachelor of Arts degree in legal studies and a master’s degree in social work. Alicia is actively involved in several advisory boards and committees throughout our community, including as the president of the Care Management Alliance of New York (CMANY) Board, a member of the Developmental Disabilities Advisory Council, and a board member of the Core Solutions AI Advisory Board and Sensational Fun Inc.

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Stacy Blair

Chief Program Officer

Stacy Blair oversees and provides strategic direction for Person Centered Services Care Coordination Program. She holds a Master of Social Work and has 30 years of experience working with New York State’s Office for People with Developmental Disabilities (OPWDD) and the Department of Health (DOH).

Stacy began her career working for a large not for profit agency in the Rochester, NY area, working for nearly 20 years in a variety of capacities including as a Direct Support Professional, Social Worker, Community Habilitation Manager, Clinical Coordinator (overseeing Nursing Services and Behavior Specialists) and several years in Residential Administration providing oversight to Residential Services.

Prior to working at Person Centered Services, Stacy served as Vice President of the largest provider of disability services in Western New York for nearly 10 years and provided oversight of the day-to-day operations of the Service Coordination Department, including Medicaid Service Coordination, Early Intervention, and Children’s Health Home Care Management programs. She also assisted in the transition of the Medicaid Service Coordination caseload and workforce to Person Centered Services in 2018 and continued working in partnership with the Care Coordination Organization’s leadership through the transitional years.

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Amy Peters

Chief Quality Officer

Amy Peters has a wealth of experience in the development, implementation, and evaluation of programs and strategies. She has served in various leadership roles at Person Centered Services since its inception in 2018, including designing and providing strategic oversight for the organization’s Clinical Department, and developing agency-wide policies and procedures.

Amy holds a bachelor’s degree in Communication Disorders, where she gained a foundation in understanding and addressing communication challenges. She also earned a Master’s degree in Community Counseling, equipping her with the skills to provide comprehensive support and guidance to individuals and communities.

Additionally, Amy has participated in a university doctoral program (ABD) in Counseling Education and Supervision. Her extensive educational background has enabled Amy to develop a deep understanding of her work’s theoretical and practical aspects.

Kelly Lincoln

Chief Operations Officer

Kelly Lincoln oversees EMR & Data, Learning & Development and Operations for Person Centered Services.

As one of the first team members hired when Person Centered Services launched in 2018, Kelly played a pivotal role in its formation and initial development.

Throughout her career, Kelly has held leadership positions in both non-profit and for-profit organizations. Her diverse professional background includes experience in business management, care and services coordination, product and program development, marketing, organizational development, project management, and training. Kelly earned a bachelor’s degree and a Master of Business Administration.

Kelly excels at bringing teams together to improve communication and processes, ultimately benefiting the individuals served by the organization. She is passionate about organizational development and understands how workplace culture impacts both employees and customers.

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Cathy Varano

Chief Administrative Officer

Cathy brings a rare, system-wide perspective to her leadership, having served in senior roles within New York State’s Office for People with Developmental Disabilities (OPWDD), including State Operations Director and Associate Deputy Commissioner for State Operations. In these roles, she oversaw statewide residential, day, and employment services, guiding complex operations while driving organizational alignment and continuous improvement.

As Chief Program Officer for the NY Alliance for Inclusion and Innovation, Cathy has focused on advocacy and systems reform, with particular emphasis on supporting individuals with complex needs, expanding access to individualized services, and advancing regulatory change. Most recently at Care Design NY she continued her focus on system wide improvement and enhanced processes to increase quality supports in care management.

Board of Managers

Douglas DiGesare

The Arc Erie County, Chair

Mindy Cervoni

Community Services for Every1, Vice Chair

Anne Spisiak

Beyond Support Network, Secretary

Martin Miskell

The Arc GLOW, Treasurer

John Astles

Ontario Arc

Joseph Cevette

Pathways, Inc.

Allen Connely

Mozaic 

Susan Costantino

Empower

Renee Filip

Aspire of WNY

Mari Howard

Intandem

Anne McCaffrey

People Inc.

Jeff Paterson

sasi

Tracy Petrichick

The Arc of Monroe

Member Advisory Board

Person Centered Services’ Member Advisory Board (MAB) has a diverse group of representatives that includes self-advocates, parents, caregivers and other professionals.

Board Members

Tabby Anvari

Rochester, NY

Tabby Anvari

Rochester, NY

Tabby Anvari of Rochester, NY is the parent of an individual with unique abilities, and for the last three decades has had the pleasure of learning by doing, through active collaboration with various agencies, building bridges of reciprocity among the protagonists of various systems, and engaging in community building efforts that will ensure a wider circle of inclusion and tap into the unique talents of individuals to contribute to the betterment of their communities.

Joseph Ball

Tonawanda, NY

Joseph Ball

Tonawanda, NY

Joe Ball and his wife Linda reside in Tonawanda, NY and are the parents of an individual with developmental disabilities. Joe is a Board Member with Parent to Parent of New York State. He was a member of the Ken Ton Committee for Special Education for approximately 17 years. Joe was awarded a SUNY award for his advocacy contributions at Buffalo State College.

Lilly Clayson

West Seneca, NY

Lilly Clayson

West Seneca, NY

Lilly Clayson, based in West Seneca, is a trained parent advocate through the Parent Network of WNY. She has a son with autism, who receives Care Coordination and Self-Directed Services. She has longstanding experience with Self-Direction budgets. She looks forward to providing suggestions to the Member Advisory Board that will help the intellectual and developmental disabilities world continue to be more person-centered. She hopes to be a part of meaningful change and idea-sharing from the perspective of a parent with a child who has disabilities.

Israel Cruz

Buffalo, NY

Israel Cruz

Buffalo, NY

Israel “Izzy” Cruz is a long-time self-advocate based in Buffalo. For the past thirteen years, he has publicly worked to further the rights and visibility of people with disabilities in New York State. Izzy spent many years working for the Museum of Disabilities History and has more recently partnered with the Self-Advocacy Association of New York State, Inc. (SANYS).

Joseph Damiano

Belfast, NY

Joseph Damiano

Belfast, NY

Joseph Damiano is a Peer Support Specialist at the Arc Allegany Steuben. He has been receiving services from the Office for People with Developmental Disabilities for years. He also receives Care Coordination through Person Centered Services and prevocational and employment services through the Arc. Joseph is a self-advocate who joined the advisory board to fight for the people who can not advocate for themselves.

Doug DeGesare

Arc Erie County

Max Donatelli

Hamburg, NY

Max Donatelli

Hamburg, NY

Max is a proud parent who, along with his wife Joyce Donatelli, has two beautiful children, Connie and Craig. Craig is 34, has Down syndrome, and lives semi-independently and works in competitive employment. Max retired from Baker Victory Services (now OLV Human Services) in 2016 after 42 years in roles including direct care worker, therapist, director, and department head, helping high risk youth in foster care and families. He has a BA degree in psychology and sociology, and MS degree in counselor education both from Canisius College. Max is past executive director of the Parent Network of WNY. Currently, he is chair of the Erie County Community Services Board for Mental Hygiene. He is also an active member of the Health Leadership Fellows Action Network (co-chair DEIJ Committee), of the Developmental Disabilities Alliance of WNY Family Committee (Founding Member), of Leadership Buffalo, and other advocacy initiatives, as well as vice chair of the Community Veterans Engagement Board (Max is a Vietnam Veteran). Max regularly writes articles in the media and speaks publicly on advocacy topics. Recent advocacy awards include: NY Alliance for Inclusion and Innovation, Community Advocacy Award, and NFJC Lana Benatovich Lifetime Achievement Award. Max is the co-founder of the Art of Advocacy.

Seth Greenman

Pittsford, NY

Seth Greenman

Pittsford, NY

Seth Greenman and his wife Ashley are proud parents of two children, one who is supported by Person Centered Services. Mr. Greenman is also Co-Director of the NY Housing Resource Center (NYHRC) and lead faculty for the Housing Navigator Course. He serves as a consultant of the New York Alliance for Inclusion and Innovation and the Project Director for the Housing Resources for Independent Living grant, leading the statewide redesign of the NYHRC from 2023 to 2026. He also worked as the master housing navigator in OPWDD Region 1 (Western New York & Finger Lakes) from 2019 to 2022 as New York Alliance’s point-person for the region. Prior to this, Mr. Greenman worked in various capacities in the I/DD service system, including as a direct support professional, residential manager, quality assurance supervisor, and fiscal intermediary. With more than 20 years of experience working with people with I/DD, he looks forward to the opportunity to partner with PCS and the MAB to share his experiences toward improving services for all. Mr. Greenman holds a Master’s in Community Health Education from SUNY Brockport and is a native of Rochester, NY.

Elaine Markovich

North Tonawanda, NY

Jennifer Martinez

Bloomfield, NY

Jennifer Martinez

Bloomfield, NY

Jennifer Martinez is a Supervising Examiner with the Department of Human Services Emergency Housing Unit in Monroe County. She has experience reading and interpreting official regulations and policies. Martinez is the proud parent of a son with autism who receives Care Coordination services. She hopes to be a strong advocate for all the individuals supported by Person Centered Services.

Jon Ollendorf

Buffalo, NY

Jon Ollendorf

Buffalo, NY

Jon Ollendorf has worked with the Office for Developmental Disabilities for 15 years and with Care Coordination since its inception as a replacement for Medicaid Service Coordination. He has been involved in several organizations across the Hudson Valley that serve people with intellectual and developmental disabilities, and now resides in the Buffalo area. His son receives Care Coordination through Person Centered Services. Jon hopes to help the organization continuously improve improve its services to clients, follow updates to the changes in the service area, and establish relationships with other parents, caregivers, advocates, and professionals in the field.

Patty Rizzo

Jamestown, NY

Patty Rizzo

Jamestown, NY

Patty Rizzo is the sibling of an individual who receives services for his Autism Spectrum Disorder and for mental illness. She is a Special Education teacher and Transition Coordinator at Bemus Point CSD. Patty has been an advocate for individuals with developmental disabilities her whole life. She believes that providing all individuals with an opportunity to learn, work, and play is the most important thing communities can do.

Anne Spiziak

Beyond Support Network

BJ Stasio

Buffalo, NY

BJ Stasio

Buffalo, NY

BJ Stasio is the former President of the Board of Directors of the Self-Advocacy Association of New York State (SANYS), a position to which he was elected by his fellow self-advocates and peers around New York. He has also been employed by OPWDD for over 20 years, working on person-centered planning, voting issues, and self-determination training and education. Additionally, he has served on the board of the National Federation for Just Communities of Western New York, the Disability History Museum Board, and has a non-profit organization, Buffalo Racin’, focused on getting people with disabilities involved in 5K races. In 2025, BJ received the Hinsburger Humanitarian Award from the National Alliance of Direct Support Professionals.

Dawn Stinner

Tonawanda, NY

Dawn Stinner

Tonawanda, NY

Dawn Stinner is the mother of 5 sons. Her youngest Griffin, was diagnosed with ASD in 2011. She is an early childhood educator specializing in kindergarten readiness, and Founder/Director of the Ken-Ton Special Education Parent Teacher Organization, also serving as a Family Advocate in the District.

In 2014, she was told her child would be unable to educated in their home district due to the severity of his disabilities. This started her advocacy journey. With the help of some fellow parents, the Ken-Ton SEPTO was formed to advocate for educational change and inclusivity for children with intellectual and physical differences. Since its inception, the Ken-Ton SEPTO has been included in all major educational decisions in our district as well as model for several other WNY districts to develop their own advocacy groups.

Through the MAB, Dawn saw participating as an opportunity to share information from a parent’s perspective, as someone who is living and navigating a complex world of services and supports. She also plans to bring information back to her community of families. Dawn hopes to be able to help other families by sharing information and experiences.

The Member Advisory Board meets quarterly to address needs and suggestions from the community.

If you are interested in learning more about our Member Advisory Board, please contact Member Relations at memberrelations@personcenteredservices.com.