About Person Centered Services

Person Centered Services will coordinate care and services for individuals with intellectual and developmental disabilities (I/DD) in OPWDD's Region 1. The founding PCSWNY agencies have united with the Arc Collaborative in Region 1, as well as many other high-quality independent agencies.
Person Centered Services will provide tailored care coordination services to individuals with I/DD. Our organization will build on the foundation of MSC services previously offered by an estimated 50+ agencies in Region 1, and will expand to include:
  • Comprehensive care management
  • Care coordination and health promotion
  • Comprehensive transitional care
  • Individual and family support
  • Referrals to community and social support services
  • Use of health information technology to link to services

We recognize that with these changes come many important questions.

Throughout this shared journey, we are committed to transparent communication. Our top priority remains personalized, meaningful care coordination.


Your Care

Our member agencies have unparalleled experience in providing services to the I/DD population across all counties in Region 1. Joining forces allows us to maintain a continuity of care while preserving established relationships.

Our Leadership


Bridget Bartolone

Chief Executive Officer
Bridget Bartolone is the Chief Executive Officer of Person Centered Services. Bridget joined Person Centered Services of WNY in 2013 as the Executive Director. In her prior role, she worked directly with the Board of Directors to develop a short- and long-term strategic plan. Bridget guided the organization as it prepared for upcoming changes in how services are coordinated in an environment of Medicaid redesign.

Bridget came to Person Centered Services from HealthNow NY, the parent company of Blue Cross Blue Shield of WNY and Blue Shield of NENY, where she held two different senior leadership positions during her three-year tenure with the company. She was the Vice President of Operational Transformation, and the Vice President of General Business.  Before joining Blue Cross and Blue Shield, Bridget held numerous leadership positions at Eli Lilly and Company, a global pharmaceutical organization. She started in sales in 1998, and held a variety of leadership roles across Lilly USA over the course of 13 years.  She is also one of the original Six Sigma Black Belts at Lilly, when it deployed Lean Six Sigma in 2005.

Bridget holds a Bachelor of Science in Health Management and Policy from the University of New Hampshire, and a certificate of Executive Leadership from Cornell University. She also serves on several committees and boards in Buffalo, where she resides with her husband and two daughters.

Board of Directors

The Board of Directors is currently being identified and will be comprised of OPWDD Provider Agency Leadership and other relevant stakeholders.