Why Person Centered Services?
Member Portal
Increased access to service provider information, facilitating effective communication and review of life plans
Member Portal about Member PortalMember Relations
Supports members and families by enhancing Care Coordination through advocacy, education, and resources, empowering them to understand their life plans and advocate for themselves
Member and Family Resources about Member RelationsProvider Network
Proudly partnering with a variety of agencies and organizations in our communities
Provider Network about Provider Network (opens in new tab)Knowledge Center
A trusted resource for people with disabilities, their families, and professionals for accessing key areas of support, including enrollment, benefits, care management, health, rights, and safety
Knowledge Center about Knowledge Center (opens in new tab)Disability Service NY Directory
A comprehensive database of services for healthcare, housing, education, and more to support the disability community
DSNY Directory about Disability Service NY DirectoryHow It Works
SYSTEM OF CARE
OFFICE FOR PEOPLE WITH INTELLECTUAL & DEVELOPMENTAL DISABILITIES (OPWDD)
Provides resources, regulations, funding, oversight, and services through regional offices
SERVICE PROVIDER ORGANIZATIONS
Community-based organization that supports health and wellness
CENTER FOR MEDICARE AND MEDICAID SERVICES (CMS)
Federal Organization providing standards, funding, and oversight
MEMBER
People with Intellectual and developmental Disabilities who receives services
PERSON CENTERED SERVICES
Care Coordination is required to access Medicaid Waiver services and links or refers members to services
NEW YORK STATE DEPARTMENT OF HEALTH (NYDOH)
Guidelines and oversight of data systems, health-related topics, and resources to address health priorities
COUNTY HEALTH DEPARTMENTS
Authorizes Medicaid which pays for person’s healthcare
Leadership
Our experienced leaders are committed to empowering our team members and providing high-quality service.

Alicia Fellows
Chief Executive Officer
As Chief Executive Officer of Person Centered Services, Alicia provides leadership, direction, and strategic oversight of the organization. With a long history of working with individuals and agencies serving people with intellectual and developmental disabilities, Alicia played a pivotal role in designing and establishing Person Centered Services.
Previously, Alicia has served the organization as Chief Operating Officer and Chief Program Officer. Prior to that, Alicia served as Director of Care Coordination for PCSWNY, established in 2013 to prepare for the path to managed care. Before Person Centered Services, Alicia held various leadership roles, including Care Coordination Administrator, Behavior Intervention Specialist, and Specialized Case Management Program Coordinator.
Alicia earned a Bachelor of Arts degree in legal studies and a master’s degree in social work. Alicia is actively involved in several advisory boards and committees throughout our community, including as the president of the Care Management Alliance of New York (CMANY) Board, a member of the Developmental Disabilities Advisory Council, and a board member of the Core Solutions AI Advisory Board and Sensational Fun Inc.

Stacy Blair
Chief Program Officer
Stacy Blair oversees and provides strategic direction for Person Centered Services Care Coordination Program. She holds a Master of Social Work and has 30 years of experience working with New York State’s Office for People with Developmental Disabilities (OPWDD) and the Department of Health (DOH).
Stacy began her career working for a large not for profit agency in the Rochester, NY area, working for nearly 20 years in a variety of capacities including as a Direct Support Professional, Social Worker, Community Habilitation Manager, Clinical Coordinator (overseeing Nursing Services and Behavior Specialists) and several years in Residential Administration providing oversight to Residential Services.
Prior to working at Person Centered Services, Stacy served as Vice President of the largest provider of disability services in Western New York for nearly 10 years and provided oversight of the day-to-day operations of the Service Coordination Department, including Medicaid Service Coordination, Early Intervention, and Children’s Health Home Care Management programs. She also assisted in the transition of the Medicaid Service Coordination caseload and workforce to Person Centered Services in 2018 and continued working in partnership with the Care Coordination Organization’s leadership through the transitional years.

Amy Peters
Chief Quality Officer
Amy Peters has a wealth of experience in the development, implementation, and evaluation of programs and strategies. She has served in various leadership roles at Person Centered Services since its inception in 2018, including designing and providing strategic oversight for the organization’s Clinical Department, and developing agency-wide policies and procedures.
Amy holds a bachelor’s degree in Communication Disorders, where she gained a foundation in understanding and addressing communication challenges. She also earned a Master’s degree in Community Counseling, equipping her with the skills to provide comprehensive support and guidance to individuals and communities.
Additionally, Amy has participated in a university doctoral program (ABD) in Counseling Education and Supervision. Her extensive educational background has enabled Amy to develop a deep understanding of her work’s theoretical and practical aspects.

Kelly Lincoln
Chief Operations Officer
Kelly Lincoln oversees EMR & Data, Learning & Development and Operations for Person Centered Services.
As one of the first team members hired when Person Centered Services launched in 2018, Kelly played a pivotal role in its formation and initial development.
Throughout her career, Kelly has held leadership positions in both non-profit and for-profit organizations. Her diverse professional background includes experience in business management, care and services coordination, product and program development, marketing, organizational development, project management, and training. Kelly earned a bachelor’s degree and a Master of Business Administration.
Kelly excels at bringing teams together to improve communication and processes, ultimately benefiting the individuals served by the organization. She is passionate about organizational development and understands how workplace culture impacts both employees and customers.

Cathy Varano
Chief Administrative Officer
Cathy brings a rare, system-wide perspective to her leadership, having served in senior roles within New York State’s Office for People with Developmental Disabilities (OPWDD), including State Operations Director and Associate Deputy Commissioner for State Operations. In these roles, she oversaw statewide residential, day, and employment services, guiding complex operations while driving organizational alignment and continuous improvement.
As Chief Program Officer for the NY Alliance for Inclusion and Innovation, Cathy has focused on advocacy and systems reform, with particular emphasis on supporting individuals with complex needs, expanding access to individualized services, and advancing regulatory change. Most recently at Care Design NY she continued her focus on system wide improvement and enhanced processes to increase quality supports in care management.
Board of Managers
Douglas DiGesare
The Arc Erie County, Chair
Mindy Cervoni
Community Services for Every1, Vice Chair
Anne Spisiak
Beyond Support Network, Secretary
Martin Miskell
The Arc GLOW, Treasurer
John Astles
Ontario Arc
Joseph Cevette
Pathways, Inc.
Allen Connely
Mozaic
Susan Costantino
Empower
Renee Filip
Aspire of WNY
Mari Howard
Intandem
Anne McCaffrey
People Inc.
Jeff Paterson
sasi
Tracy Petrichick
The Arc of Monroe
Member Advisory Board
Board Members
Tabby Anvari
Rochester, NY
Joseph Ball
Tonawanda, NY
Lilly Clayson
West Seneca, NY
Israel Cruz
Buffalo, NY
Joseph Damiano
Belfast, NY
Doug DeGesare
Arc Erie County
Max Donatelli
Hamburg, NY
Seth Greenman
Pittsford, NY
Elaine Markovich
North Tonawanda, NY
Jennifer Martinez
Bloomfield, NY
Jon Ollendorf
Buffalo, NY
Patty Rizzo
Jamestown, NY
Anne Spiziak
Beyond Support Network
BJ Stasio
Buffalo, NY
Dawn Stinner
Tonawanda, NY
