About Person Centered Services

Person Centered Services is a Health Home/Care Coordination Organization (HH/CCO) for individuals and families currently receiving Medicaid Service Coordination or Plan of Care Support Services. Our support covers 21 western counties of New York State.
Our 35 member agencies have unparalleled experience providing services for individuals with intellectual and developmental disabilities (I/DD). Joining forces allows us to maintain a continuity of care, while preserving relationships with the providers and services you know and trust.
    Our work is all-encompassing, and we are dedicated to providing every individual with the tailored support he or she deserves – for life. This includes:
    • Comprehensive care management
    • Care coordination and health promotion
    • Comprehensive transitional care
    • Individual and family support
    • Referrals to community and social support services
    • Use of health information technology to link to services

    We recognize that with these changes come many important questions.

    Throughout this shared journey, we are committed to transparent communication. Our top priority remains personalized, meaningful care coordination.


    Your Care

    Our member agencies have unparalleled experience in providing services to the I/DD population across all counties in Region 1. Joining forces allows us to maintain a continuity of care while preserving established relationships.

    Our Leadership

    Our leadership group is a united and collaborative team committed to you – with a vision forward.


    Bridget Bartolone

    Chief Executive Officer
    Bridget Bartolone is the Chief Executive Officer of Person Centered Services. Bridget joined Person Centered Services of WNY in 2013 as the Executive Director. In her prior role, she worked directly with the Board of Directors to develop a short- and long-term strategic plan. Bridget guided the organization as it prepared for upcoming changes in how services are coordinated in an environment of Medicaid redesign.

    Bridget came to Person Centered Services from HealthNow NY, the parent company of Blue Cross Blue Shield of WNY and Blue Shield of NENY, where she held two different senior leadership positions during her three-year tenure with the company. She was the Vice President of Operational Transformation, and the Vice President of General Business.  Before joining Blue Cross and Blue Shield, Bridget held numerous leadership positions at Eli Lilly and Company, a global pharmaceutical organization. She started in sales in 1998, and held a variety of leadership roles across Lilly USA over the course of 13 years.  She is also one of the original Six Sigma Black Belts at Lilly, when it deployed Lean Six Sigma in 2005.

    Bridget holds a Bachelor of Science in Health Management and Policy from the University of New Hampshire, and a certificate of Executive Leadership from Cornell University. She also serves on several committees and boards in Buffalo, where she resides with her husband and two daughters.

    Board of Directors

    David Calhoun
    Wayne ARC

    Mike Damiano
    Allegany ARC

    Rhonda Frederick
    People Inc.

    Marisa Geitner
    Heritage Christian Services

    Mari Howard
    Cattaragus ARC

    Ed Lukomski

    Jeff Paterson

    Tom Sy

    Barbara Wale
    Monroe ARC