Quick Actions
Jump to the most common provider tasks.
Make a
Referral
Referral Instructions
Thank you for choosing Person Centered Services for your Care Coordination needs! We look forward to guiding you through the intake and enrollment process. An Intake Specialist will work closely with you to ensure everything goes smoothly and quickly, from beginning to end.
Step 1: Submit a referral packet
Choose the correct region packet and complete the forms.
Step 2: Intake Specialist connects
We’ll guide you through intake and enrollment end-to-end.
Step 3: Enrollment & next steps
We move quickly to connect services and supports.
Referral Packet
Using the referral packet button below, you will find links to forms and notices for the counties we serve. These include Allegany, Cattaraugus, Cayuga, Chautauqua, Chemung, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, and Yates.
Partner with us to make a difference
We’re grateful to work alongside dedicated partners who support people with intellectual and developmental disabilities. Our Provider Relations team offers support, resources, and training for providers.
OPWDD, non-OPWDD, and medical providers can find opportunities below.
Provider Portal
Seamless coordination between members and providers
The Member & Provider Portal helps members receive more coordinated services and supports providers with secure communication and streamlined workflows.
Benefits for Members
- Increased access to information from all service providers in one coordinated way
- Stronger relationships between Care Coordinators and the people they serve
- A convenient way to exchange information, ask questions, and review life plans
Benefits for Providers
- More efficient workflows when supporting people with intellectual and developmental disabilities
- Improved access to information about the people you serve
- Direct access to Person Centered Services through secure messaging
Key Portal Features
Access current life plans and complete acknowledgements electronically when available.
Send and receive messages through a secure channel for faster coordination.
Upload key documents and keep them organized for care coordination.
View Care Coordinator and Supervisor contact information, plus care team details.
Review prior plans and track progress over time.
Message members, representatives, Care Coordinators, and other providers as enabled.
Preparing for the Provider Portal
Portal access may require coordination across IT, HR, QA, and other internal teams. Consider which roles will manage setup and ongoing use.
Person Centered Services provides trainings, demonstrations, and support to help you get established and use portal functions effectively.
Not using the portal yet?
Email Provider Relations to schedule a 1:1 session and discuss strategic portal implementation and integration.
Share your programs and services with our Care Coordination team.
Use this form to send announcements about new service offerings, openings, vacancies, updates, resources, and events to our Care Coordination team. We accept information relevant to the support of people with intellectual and developmental disabilities in the Western, Finger Lakes, and Southern Tier regions of New York State.
If you would like to submit a flyer or brochure about your program, please send the file to providerrelations@personcenteredservices.com