New Member Portal Launching in 2024
Learn more about the portal for members and providers scheduled to go-live in September.
The new Member & Provider Portal will help our members receive more effective and coordinated services in a way that improves their quality of life. It will also support service delivery for providers that partner with Person Centered Services.
Benefits for Our Members
– Receive increased access to additional information from all service providers in a better coordinated way between the providers and Person Centered Services.
– Foster stronger relationships between Care Coordinators and the people they serve
– Offer a convenient way to exchange information, ask questions, and review life plans.
Benefits for Providers
– More efficient workflow for staff when engaging people with intellectual and developmental disabilities supported by Person Centered Services.
– Improved access to additional information about the people to whom providers deliver services.
– Direct access to Person Centered Services through secure messaging.
Key Portal Functions for Members and Providers
– Providers will be able to view, download, acknowledge, agree to, finalize and electronically sign life plans.
– Secure messages can be sent between providers and Person Centered Services.
– Uploading and storage for documents and staff action plans will be available.
– View a member’s Care Team information, Care Coordinator and Supervisor name and contact information.
– Access a member’s life plan(s), both historical and current.
– Securely upload and download documents for our members.
– Send a direct message to a member, member representative, their Care Coordinator and listing of providers.
What can you do now to prepare for the new Member Portal?
Click here for a shareable flyer that provides a basic Member Portal overview.
Members can review the training materials below:
Activating and Accessing My Member Portal Account
How to Upload a Document to the Member Portal
How to Review and Request Changes for the Life Plan
How to Review and Approve the Life Plan
How to View Care Coordination and Person Information
Video: Activating My Member Portal Account
Video: How to View Care Coordinator Information in the Member Portal
Video: How to Send Secure Messages Through the Member Portal
Video: How to Review and Approve the Life Plan in the Member Portal
What to expect next?
In September, people we support should talk to their Care Coordinators about activating their Portal Account.
Questions?
If you have questions about training materials, please submit them here. You can also email our Member Relations Team with questions at memberrelations@personcenteredservices.com.