Leadership

Alicia Fellows – Chief Executive Officer

As Chief Executive Officer of Person Centered Services, Alicia provides leadership, direction, and strategic oversight of the organization. With a long history of working with individuals and agencies serving people with intellectual and developmental disabilities, Alicia played a pivotal role in designing and establishing Person Centered Services.

Previously, Alicia has served the organization as Chief Operating Officer and Chief Program Officer. Prior to that, Alicia served as Director of Care Coordination for PCSWNY, established in 2013 to prepare for the path to managed care. Before Person Centered Services, Alicia held various leadership roles, including Care Coordination Administrator, Behavior Intervention Specialist, and Specialized Case Management Program Coordinator.

Alicia earned a Bachelor of Arts degree in legal studies and a master’s degree in social work. Alicia is actively involved in several advisory boards and committees throughout our community, including as the president of the Care Management Alliance of New York (CMANY) Board, a member of the Developmental Disabilities Advisory Council, and a board member of the Core Solutions AI Advisory Board and Sensational Fun Inc.

Stacy Blair – Chief Program Officer

Stacy Blair oversees and provides strategic direction for Person Centered Services Care Coordination Program. She holds a Master of Social Work and has 30 years of experience working with New York State’s Office for People with Developmental Disabilities (OPWDD) and the Department of Health (DOH).

Stacy began her career working for a large not for profit agency in the Rochester, NY area, working for nearly 20 years in a variety of capacities including as a Direct Support Professional, Social Worker, Community Habilitation Manager, Clinical Coordinator (overseeing Nursing Services and Behavior Specialists) and several years in Residential Administration providing oversight to Residential Services.

Prior to working at Person Centered Services, Stacy served as Vice President of the largest provider of disability services in Western New York for nearly 10 years and provided oversight of the day-to-day operations of the Service Coordination Department, including Medicaid Service Coordination, Early Intervention, and Children’s Heath Home Care Management programs. She also assisted in the transition of the Medicaid Service Coordination caseload and workforce to Person Centered Services in 2018 and continued working in partnership with the Care Coordination Organization’s leadership through the transitional years.

In addition, Stacy provided oversight of the organization’s Intake/Department, Benefits and Rep Payee team, Self-Direction Services Department, Community Habilitation/In Home Respite Program, Environmental Modifications program, Family Support Services Family Reimbursement Program, Family Education and Training (FET) program, Educational Advocacy, and other community-based programs. She also served as the liaison for organizational affiliates and assisted with mergers of these companies into the organization.

Stacy has been a long-time leadership mentor for many throughout her career.

Amy Peters has a wealth of experience in the development, implementation, and evaluation of programs and strategies. She has served in various leadership roles at Person Centered Services since its inception in 2018, including designing and providing strategic oversight for the organization’s Clinical Department, and developing agency-wide policies and procedures.

Amy holds a bachelor’s degree in Communication Disorders, where she gained a foundation in understanding and addressing communication challenges. She also earned a Master’s degree in Community Counseling, equipping her with the skills to provide comprehensive support and guidance to individuals and communities.

Additionally, Amy has participated in a university doctoral program (ABD) in Counseling Education and Supervision. Her extensive educational background has enabled Amy to develop a deep understanding of her work’s theoretical and practical aspects.

Kelly Lincoln – Chief People Officer

Kelly Lincoln oversees Finance, Human Resources, Learning & Development and Stakeholder Relations for Person Centered Services.

As one of the first team members hired when Person Centered Services launched in 2018, Kelly played a pivotal role in its formation and initial development.

Throughout her career, Kelly has held leadership positions in both non-profit and for-profit organizations. Her diverse professional background includes experience in business management, care and services coordination, product and program development, marketing, organizational development, project management, and training. Kelly earned a bachelor’s degree and a Master of Business Administration.

Kelly excels at bringing teams together to improve communication and processes, ultimately benefiting the individuals served by the organization. She is passionate about organizational development and understands how workplace culture impacts both employees and customers.