New Provider Portal Launching in 2024
Learn more about the portal for members and providers scheduled to go-live in September.
The new Member & Provider Portal will help our members receive more effective and coordinated services in a way that improves their quality of life. It will also support service delivery for providers that partner with Person Centered Services.
Benefits for Our Members
– Receive increased access to additional information from all service providers in a better coordinated way between the providers and Person Centered Services.
– Foster stronger relationships between Care Coordinators and the people they serve.
– Offer a convenient way to exchange information, ask questions, and review life plans.
Benefits for Providers
– More efficient workflow for staff when engaging people with intellectual and developmental disabilities supported by Person Centered Services.
– Improved access to additional information about the people to whom providers deliver services.
– Direct access to Person Centered Services through secure messaging.
Key Portal Functions for Members and Providers
– Providers will be able to view, download, acknowledge, agree to, finalize and electronically sign life plans.
– Secure messages can be sent between providers and Person Centered Services.
– Uploading and storage for documents and staff action plans will be available.
– View a member’s Care Team information, Care Coordinator and Supervisor name and contact information.
– Access a member’s life plan(s), both historical and current.
– Securely upload and download documents for our members.
– Send a direct message to a member, member representative, their Care Coordinator and listing of providers.
What can providers do to prepare for the new Provider Portal?
Accessing and utilizing the portal will require coordination by providers among IT, HR, QA and other possible staff.
Providers are encouraged to consider the roles within their organization that will be involved in establishing access and then ongoing utilization of the portal.
Trainings, demonstrations and other support needed to establish access and utilize all the functions of the portal will be provided by Person Centered Services.
Provider representatives should attend one of the upcoming training sessions:
All are welcome, but organization directors and staff responsible for operations and procedures, as well as residential and day habilitation services, should benefit most from these trainings.
Providers are also encouraged to use the training materials below:
Security Certification Document for Provider Portal
Provider Portal Access to Members
Provider Portal – Training Packet
What to expect next?
We will begin scheduling 1:1 sessions with our Care Coordination Organization representatives to discuss strategic portal implementation and integration. If your organization needs to schedule a session, please feel free to email providerrelations@personcenteredservices.com.
Questions?
If you have questions about training materials, please submit them here. You can also email our Provider Relations Team with questions at providerrelations@personcenteredservices.com.