Contact Us
For enrollment and eligibility, call (855) 208-3533 between 8AM and 4:30PM.
For General Information or to locate a Care Coordinator, contact
(888) 977-7030 or reach out by e-mail using the form below between 8AM and 4:30PM.
If you’re already enrolled and have an urgent need between 4:30PM and 8AM, contact our On-Call Service at (833) 200-0678. This line is also available during holidays and on weekends from 4:30PM on Friday until Monday at 8AM.
If you have any concerns about compliance, fraud or confidentiality regarding our staff please call our confidential, anonymous compliance hotline at (833) 200-0205.
To anonymously call with other questions, concerns or issues, please contact our anonymous line at (866) 324-2460.
Contact Our Leadership:
Stacy Blair – Associate Vice President, Care Coordination, (716) 291-9131.
Jennifer Clark – Regional Director, East (Cayuga, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, and Wyoming counties), (585) 297-3862.
• Nayithe Jalowayski – Director, Monroe, (585) 297-8386.
• Emily Klotz – Director, Monroe, (585)-259-2138.
• Michele Lowes – Director, Monroe, (585) 689-7287.
• Elizabeth Norcott – Director, Cayuga, Ontario, Wayne, Seneca, (315) 466-1850.
• Ardeen Raglan – Director, Genesee, Livingston, Orleans, Wyoming, (716) 954-7036.
Shauna Parkinson – Regional Director, West (Erie and Niagara counties), (716) 294-1143.
• Amy Gogel – Director, Niagara, Erie, (716) 954-9231.
• Kellie Earsing – Director, Erie, (716) 954-6369.
• Bridgette Meyer – Director, Specialized Caseloads, (716) 294-1142.
• Jessica Pluff – Director, Erie, (716) 954-9299.
• Kris Toth – Director, Erie, (716) 294-1011.
Sherry Johnson – Regional Director, Southern Tier (Allegany, Cattaraugus, Chautauqua, Chemung, Schuyler, Steuben, and Yates counties), (716) 954-6322.
• Kila Cook – Director, Cattaraugus, Allegany, Steuben, (585) 297-8450.
• Scott Estee – Director, Erie, Chautauqua, (716) 796-3649.
• Stanley Johns – Director, Steuben, Chemung, Schuyler, Yates, (607) 873-3820.
• Diane Kauffman – Director, Erie, (716) 277-7482.
• Carrie Strawder – Director, Chautauqua, Cattaraugus, (716) 954-2493.
For Media Inquiries and Sponsorship Opportunities: Please click here to reach out to our Marketing & Communications Team.