領導

艾麗西亞研究員 – 執行董事

Alicia Fellows has a long history of working with individuals and agencies who serve people with intellectual and developmental disabilities. She played a crucial role in designing and establishing the type of Care Coordination provided today by Person Centered Services. Alicia went on to lead Program Operations and ultimately serve as the company’s Chief Operating Officer. She now serves as Executive Director, providing leadership, direction, and strategic oversight of the organization as a whole. Alicia was previously Director of Care Coordination for PCSWNY, a non-profit set up in 2013 to prepare for the path to managed care. Before joining Person Centered Services, Alicia held various leadership roles in her 17-year tenure at Community Services for Every1, formerly Community Services for the Developmentally Disabled, serving as Care Coordination Administrator, Behavior Intervention Specialist and Specialized Case Management Program Coordinator. Alicia earned her Bachelor of Arts degree in legal studies and master’s degree in social work from the University at Buffalo. She sits on the Crisis Services for I/DD Advisory Board and on the OPWDD subcommittee of Erie County’s Community Services Board. She is also a board member for the nonprofit Sensational Fun and the Care Management Alliance of NY. Alicia is the proud parent to a child with autism. She resides in Hamburg, NY, with her husband and four children. 

Colleen Gough oversees compliance, privacy, quality assurance/improvement, IT security and operations, the Electronic Medical Record and health record/legal issues related to individuals served. She also serves as the HIPAA Privacy Officer. She holds a B.A. in psychology from the honors program at St. Bonaventure University.  While at St. Bonaventure Colleen worked for a year in two different ICFs serving children and adults with intellectual and developmental disabilities.  Thereafter she earned a Juris Doctorate degree from the University at Buffalo School of Law with an additional certificate in Special Education.  She is licensed to practice law in New York State. Prior to joining Person Centered Services in 2018 before “go live,” Colleen was the Compliance Officer and HIPAA Privacy Officer at a local not-for-profit agency serving people with intellectual and developmental disabilities. Before that she practiced as an attorney, most recently in the areas of trust and guardianship law for the disabled. She is certified in Healthcare Compliance, Healthcare Privacy Compliance and Healthcare Privacy and Security.  Colleen is a Board member, currently serving as Secretary, at the ECBA Volunteer Lawyers Project. She lives in Williamsville.

Rachel Martin has over 15 years of experience working alongside people with intellectual and developmental disabilities, their families, and providers. Throughout her career, she has worked in Medicaid Service Coordination, Care Coordination, Day Habilitation, and Pre-Vocational Services. She has also worked closely with Health Homes and Self-Directed Services, and was part of the pilot and implementation process for Person Centered Services. She has co-chaired the DDAWNY Care Coordination (formerly Medicaid Service Coordination) Committee for over 10 years and has also worked for Parent Network as a provider/family/MSC trainer. She has served in various leadership roles at Person Centered Services since its first day in 2018. Rachel oversees the Care Coordination workforce, Intake and Enrollment, and Learning, Development and Diversity departments in her current role. Rachel also serves as the secretary of the Town of Amherst Committee on Disabilities. Rachel received her Bachelor’s Degrees in Sociology and Philosophy from Seton Hall University in New Jersey and lives in East Amherst, NY with her husband and two children.

Amy Peters在計劃和戰略的開發，實施和評估方面擁有數十年的經驗。自 2018 年以來，她在以人為本的服務部門擔任過各種領導職務。Amy為該組織的臨床部門設計並提供了監督，制定了全機構的政策和程式。在以人為中心的服務工作之前，她曾擔任賓夕法尼亞州巴特勒縣的心理健康總監。Amy 擁有奧多明尼恩大學的溝通障礙學士學位、滑石大學的社區諮詢碩士學位，並參加了杜肯大學的諮詢教育和監督博士課程 （ABD）。她和家人住在紐約州威爾遜。