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New Member & Provider Portal Launching in 2024

Learn more about our upcoming portal for members and providers!


The new Member & Provider Portal will help our members receive more effective and coordinated services in a way that improves their quality of life. It will also support service delivery for providers that partner with Person Centered Services.


Benefits for Our Members

Members will receive increased access to additional information from all service providers in a way that is better coordinated between the providers and Person Centered Services.

The portal will foster stronger relationships between Care Coordinators and the people they serve, offering a convenient way to exchange information, ask questions, and review life plans.


Benefits for Providers

– More efficient workflow for staff when engaging people with intellectual and developmental disabilities supported by Person Centered Services.

– Improved access to additional information about the people to whom providers deliver services.

– Direct access to Person Centered Services through secure messaging.


What will the Member & Provider Portal include?

– Providers will be able to view, download, acknowledge, agree to, finalize and electronically sign life plans.

– Secure messages can be sent between providers and Person Centered Services.

– Uploading and storage for documents and staff action plans will be available.


What can you do now to prepare for the new Member & Provider Portal?

Members: Nothing yet, but details about when and how the new portal can be of benefit will be shared when it becomes available.

Providers: Accessing and utilizing the portal will require coordination by providers among IT, HR, QA and other possible staff.

Providers are encouraged to consider the roles within their organization that will be involved in establishing access and then ongoing utilization of the portal.

Trainings, demonstrations and other support needed to establish access and utilize all the functions of the portal will be provided by Person Centered Services.



If you have questions, please email our Provider Relations Team at:

Additional information will be shared as it becomes available including:

– A more specific timeline for when the Member & Provider Portal will go live.

– Where and how to establish access to the portal.

– How to utilize the portal when it becomes available.

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