Your Answers

Throughout this transition, we know that you have many questions. Person Centered Services is here to address all updates that will serve as the foundation for your future.

Individuals & Families

The change from Medicaid Service Coordination (MSC) to Care Coordination is scheduled for July 1, 2018. Effective July 1, 2018, people receiving MSC will begin to receive care coordination support in place of the service coordination of the past.

The program will not be in effect until the latter part of 2018, so there isn’t anything you need to do right now. At the appropriate time, people who are currently supported by a Medicaid Service Coordinator (MSC) for I/DD services will receive information on the enrollment process and the many benefits of care coordination. People new to OPWDD services will be connected to a Care Coordination Organization as part of the Front Door process.

Person Centered Services would like to hire and train all current service coordinators. While there is no guarantee all will come work with us, our hope is that most of the current MSCs will transition and continue to serve individuals on their current caseload.

Care coordination builds upon the MSC services of today by delivering:

  • Comprehensive care management
  • Care coordination and health promotion
  • Comprehensive transitional care
  • Individual and family support
  • Referrals to community and social support services
  • Use of health information technology to link to services
Care coordination services can flex to the unique needs of each individual and every environment. The individual is at the center of determining the level of supports and services wanted and needed.

MSCs & Future Care Coordinators

Yes, there is a plan in place to transition Medicaid Service Coordinators directly into Care Coordinators at Person Centered Services. The details of this transition are being worked out.
Person Centered Services is actively establishing a compensation and benefit structure for the new organization. We will begin holding live Q&A sessions in early 2018.

It is Person Centered Services’ intention to keep Care Coordinators located in the same community as they are currently located today.

Work is underway to map the locations of the existing workforce.

It is Person Centered Services’ intention to transition today’s MSC supervisors into the new organization and maintain their staffing relationships wherever possible.
Whenever possible caseloads will be maintained. Average caseloads are based on a maximum caseload of 42 through a minimum of 20.
Yes, a comprehensive training program is being developed to cover all aspects of care coordination both through the transition and beyond to ensure you are well prepared for your new role.

Provider Network

Person Centered Services will begin outreach efforts in early 2018. Person Centered Services will continuously expand its network of qualified healthcare, developmentally disabled service, community-based and supportive service providers to address the needs of enrolled individuals. Providers will enter contractual relationships with Person Centered Services to make referrals that support individual needs.