Your Answers

For General Questions, call (888) 977-7030. To enroll or seek eligibility, call (855) 208-3533.

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Individuals & Families

At Person Centered Services, Care Coordinators work on a “Life Plan” tailored to every one of an individual’s health and support needs. Care Coordinators take a comprehensive approach, focusing on all services and resources a person might need, ranging from coordinating medical and dental appointments, to managing behavioral care, to monitoring safety needs. It’s an all-encompassing, health-focused continuous process.
The change from Medicaid Service Coordination to Care Coordination is a New York State-mandated initiative aimed at improving overall care. It became effective July 1, 2018.

Care coordination builds upon the MSC services by delivering:

  • Comprehensive care management
  • Care coordination and health promotion
  • Comprehensive transitional care
  • Individual and family support
  • Referrals to community and social support services
  • Use of health information technology to link to services
Care coordination services can flex to the unique needs of each individual and every environment. The individual is at the center of determining the level of supports and services wanted and needed.
Please call our Customer Service Department at 1-888-977-7030 or email
Please call our Customer Service Department at 1-888-977-7030.

Self Direction

Self Direction gives you control over the funding used to buy your services. It gives you the power to design the supports, services, schedule and structure that you want. According to the NY State Office for People With Developmental Disabilities, you can choose to self-direct some or all of the services that help you: Live in the home and community of your choice; work, volunteer and do activities you enjoy, and have relationships.

Anyone who is eligible for OPWDD services and enrolled in the Home and Community Based Services (HCBS) Waiver can choose to self-direct their services. An individual should be able to make his or her own decisions (or have help to).

You choose if you want an agency to help you self-direct (agency-supported self-direction) or if you’d like to manage your own budget and staff with help from a Fiscal Intermediary and Support Broker (Self-Direction with Budget and Employer Authority). Either way, you will work with a team of people who will help you select your services and put together a budget. This team is chosen by you and can include family and close friends, your Care Coordinator, and/or other staff you know.
You will need to attend a self-direction information session. Your Care Coordinator or your local Developmental Disabilities Regional Office (DDRO) can provide you with a current schedule of options. If you are already Medicaid Waiver-eligible, your Care Coordinator will submit a request for Self-Directed services through the Front Door. If you are not Medicaid Waiver-eligible yet, you will need to complete a Waiver application and apply to be enrolled in the Waiver. Person Centered Services can help you with this process. The most comprehensive source of information about Self-Direction is the Office for People With Developmental Disabilities. Go to: or call OPWDD’s information line – 1-866-946-9733

Enroll today!

Just call our Customer Service Department at (855) 208-3533 or email