Employee Spotlight: Molly Zehler

Molly Zehler is a Care Coordinator based in our Rochester offices. She also serves as a Care Coordination Ambassador, providing support and training to her fellow Care Coordinators!

How long have you been with Person Centered Services?

I made the transition from Medicaid Service Coordination to Care Coordination in July 2018.

What does your work as a Care Coordination Ambassador involve?

As an ambassador, I am able to support Care Coordinators one-on-one with continued learning and adaption to changes.  I love being able to support current Care Coordinators with finding systems and strategies that help them succeed at the everyday tasks of our jobs, such as Life Plans.  I also get to work hand-in-hand with supervisors to train new staff to learn the ins and outs of being a Care Coordinator and all that entails.

What is your favorite thing about working at Person Centered Services?

I love the collaboration between Care Coordinators across teams and even regions.  Each Care Coordinator brings their own set of knowledge and experience.  It is so wonderful to be able to reach out on places such as our Roots discussion board and get so many responses within a matter of minutes!  I have loved being able to connect with Care Coordinators and Ambassadors from other regions as well, as their thoughts and ideas have helped me to continue to think outside of the box when needed.

How does your work help Person Centered Services thrive?

I like to think that my support helps Care Coordinators feel more comfortable and knowledgeable in performing their jobs to the best of their abilities.

What do you enjoy doing outside of work or what is one interesting fact people may not know about you?

I have a 9-month-old puppy who needs lots of love and attention, so I spend a lot of my free time working with her!  Also, once traveling is a bit safer, I will go back to exploring as much of the United States as I can!

The extra support provided by Care Coordination Ambassadors makes a huge difference!