Employee Spotlight: Diane Martinez

Diane Martinez is an Incident Compliance Specialist based in Buffalo.  She is responsible for incident intake and incident management for the entire organization, serving as a key incident investigator who helps ensure we are best serving the people we support.

How long have you been with Person Centered Services?

I started working at Person Centered Services on October 29th, 2018.

What would you like people to know about your role and the work you do?

My role as an Incident Compliance Specialist is to notify the Office for People with Developmental Disabilities (OPWDD) when a significant event or situation occurs in the life a person we support who lives in the community.  This notification is done by filing a 150 Incident form for OPWDD.  I provide guidance to the Care Coordinators on protective actions, on how to protect an individual from harm and abuse, and on how to ensure a person’s safety and wellbeing.  As we also support people who reside in group homes, I can provide guidance on their concerns as well.  I follow-up with the Quality Assurance departments of the agencies where these individuals reside.

What do your everyday tasks look like?

My everyday tasks include triaging reported concerns, gathering and analyzing facts to determine whether a concern meets the requirements of notification to OPWDD, and filing a 150.  The majority of my day is spent in the OPWDD Incident database, otherwise known as IRMA, and in Medisked.  My time is also spent documenting information in various Excel spreadsheets which we refer to as ‘Trackers.’

How does your work help Person Centered Services thrive?

Person Centered Services is a thriving company because of our mission, vision, and values.  My work contributes to providing care and support to maximize a person’s quality of life.  I do that in conjunction with our amazing Care Coordinators and Clinical Team.

What is your favorite thing about working at Person Centered Services?

My absolute favorite thing about working here is the positive and supportive environment and the culture of caring for each other, as well as for the people we serve.  I am also enthusiastic because our mission, vision, and values is not just a plaque on the wall at the entrance – it is an enduring practice, we actually ‘live’ our mission, vision, and values.

What do you enjoy doing outside of work or what is one interesting fact people may not know about you?

When not spending time with family or friends, I enjoy reading, playing challenging brain games, and walking my dog Cormac, who is a fierce little Cairn Terrier.

We are very grateful for all Diane does to support our company!