Ashley Rodgers is an Intake Specialist based in West Seneca. Her vital work helps connect individuals to Care Coordination, assisting them with the eligibility and enrollment process. She is a key advocate for those seeking Care Coordination support.
How long have you been with Person Centered Services?
I have been employed with Person Centered Services since June 21, 2018.
What would you like people to know about your role and the work you do?
As an Intake Specialist, I assist people with obtaining OPWDD eligibility, Medicaid eligibility, and completing any necessary documentation for enrollment. I also assist people with front door advocacy and, depending on the situation, may help with submitting for services so that individuals are ready to go once they receive a Care Coordinator. Every person that comes to Intake begins at a different point in the process, so it can involve some investigative work. Some of the people that we support have difficulty with this very complex process. Many times when people are coming through Intake, we are their only supports and best chance at helping them start to live the most enriched lives that they can.
What do your everyday tasks look like?
Like most of us, I start the day with checking any emails and voicemails I may have received. After that, everyday tasks can vary a great deal depending on the needs of the people that we support. If it is a brand new person in Intake, then it can involve obtaining initial consents and requesting documents from schools, psychologists, and primary care physicians to get as much information as possible to submit to OPWDD for an eligibility determination. If the person is already eligible, then the day may involve making strides in getting the Level of Care Eligibility Determination (LCED) form signed or assisting them with enrollment documents and consents. I can definitely say that every day is different from the day before and processes always change and evolve.
How does your work help Person Centered Services thrive?
The Intake Department helps Person Centered Services thrive by assisting people with gaining access to Care Coordination and OPWDD supports in their communities. We continue to expand and add to the current number of people we serve (17,000+).
What is your favorite thing about working at Person Centered Services?
There are a few things that I would say are my favorite about working here. I truly appreciate that the company strives to be as transparent as possible with any updates. This is a huge relief for any employee who is a worry wart (like myself)! I would also say one of my favorite things the company does is ask the employees what they need to best support them, which includes flexibility, remote work, and training. Finally, I appreciate that despite the current state of things, Person Centered Services keeps everyone connected through webinars and team meetings, reassuring us that we are in this together.
What do you enjoy doing outside of work or what is one interesting fact people may not know about you?
Some things that I love to do outside of work, aside from spending time with my family, are playing video games, reading, and going to the movies. When the theaters were open, I attended them weekly! I also have an obsession with nail polish and have a huge collection to rival a nail salon (so I’ve been told)!
We’re grateful for the hard work and dedication of Ashley and all of our Intake Specialists!