Corporate Compliance & Information

Transparency and accountability in everything we do.

We’re committed to the highest standards of ethical conduct, privacy, and service quality. Find the essential documents and procedures that guide our work and protect the people we serve.

Compliance Hotline Information

  • Purpose

    To report potential fraud, waste, abuse, or other compliance concerns.

  • Access

    Open to all individuals receiving services, their representatives, and staff.

  • Anonymity

    Reports can be made anonymously.

  • Protection

    We maintain a strict policy against retaliation for reports made in good faith.

A young caregiver or nurse sits on a couch, smiling and talking with an older woman in a comfortable, sunlit room. Both appear engaged and relaxed.

Hotline Number (Anonymous)

(833) 200-0205

Email Reporting (Non-Anonymous)

compliancehotline@personcenteredservices.com

Corporate Compliance Plan & Standards of Conduct

As a Care Coordination Organization (CCO) and “required provider” under New York Social Services Law (45 CFR § 164.520(c)(3)(i)), we are required to make our Corporate Compliance Program information publicly available.

This plan details our commitment to preventing, detecting, and resolving instances of fraud, waste, and abuse, and outlines the ethical principles that guide our operations.

Corporate Compliance Plan Document

The following documents outline your rights, our responsibilities, and key operational procedures.

Document Title
Compliance Requirement/Best Practice
Access Link

Notice of Privacy Practices (NPP)

Mandated: Required by HIPAA (45 CFR § 164.520) and New York State law. Must be posted online.

HIPAA Privacy Practices

Mandated: Federal HIPAA Privacy Rule (45 CFR § 164.520(c)(3)(i)) requires posting on a service website.

ADA Notice & Grievance Procedures

Mandated: New York State requirement for public and state entities to post the Americans with Disabilities Act notice and grievance procedures online.

Rights and Responsibilities of Person Receiving Services

Mandated: OPWDD requirement (e.g., NYCRR §633.4) to ensure individuals are informed of their rights and responsibilities.

Liability Notice

Best Practice: OPWDD regulations require direct provision, but posting online ensures broader access for those we serve.

Your Right to Object

Best Practice: OPWDD requires awareness of this right; posting ensures accessible information for those we serve.

Complaint Information Sheet

Best Practice: CCOs are required to inform individuals of their right to file a complaint; posting ensures broader access.

Incident Management Policies

Best Practice: OPWDD required providers should ensure individuals and families know what to expect during an incident and have access to the process.

Language Access Plan

Need Help or Have a Question?

If you have questions about any of the documents or procedures on this page, please contact our Compliance Officer. The hotline phone number is anonymous while the email address is not.

Phone
(716) 324-5100 ext. 1210