Care Coordinator Reflection: “I No Longer Work for a Living”

Care Coordination Supervisor Marcella poses smiling with Care Coordinator Jenna Johnson.

NOTE:  To mark Person Centered Services’ One-year Anniversary, we asked employees to reflect on the year.   Here are thoughts from one Care Coordinator. 

By Jenna Johnson,  Care Coordinator

I no longer work for a living. As Marc Anthony once said, “If you do what you love, you’ll never work a day in your life.” I can’t pinpoint the exact moment when I began living by this quote, but it happened after I became an employee of Person Centered Services.

I always enjoyed what I did, but I also enjoyed the clock saying “3:30 p.m.” so that I could clock out. In a recent Employee Engagement Survey, I commented that we should be salaried employees so we can work as much as we want. I also recently told my supervisor that I lose track of time regarding when I should be clocking out for the day.

When you join the human service field you do it because you want to make a difference in others’ lives. Often the work comes with being unappreciated and expected to work excessive amounts of overtime so the company can meet regulations and deadlines. Not here at Person Centered Services. Although many of us work remotely, the CEO regularly ensures that we know we are valued and appreciated, all the way down the chain.

Getting to this point didn’t come without blood, tears, or sweat, but now that we’ve made it I feel like there’s a strong emphasis on our own self-care and true happiness. Having a company that truly cares about me gave me the opportunity to become the best version of myself. In return, it allows me to be a better employee and advocate for the individuals that I serve. I’m sure I’m not alone, but I have also gained the confidence to advocate for myself and what I need in order to be successful.

As I was doing a face-to-face meeting this morning my individual said, “Thank you for your hard work.” I didn’t think I was going to be able to hold it together. This past January he lost his mother and he wasn’t in the best health either.  He was in and out of the hospital for a couple of months. His eyes were swollen shut, his skin was extremely red, scaly, and irritated, and his hearing aid was broken and the insurance company kept denying the claim for a new one. That was just the beginning of what was going on.

Today I saw a man that was no longer itching uncontrollably because his skin was almost cleared up. His eyes were the best I have seen them in a long time. With countless hours of work his hearing aid was insured and he could hear again. I no longer had to communicate with 72-point, bold, capital letters on the computer in hopes he could be part of conversations. I partook in a meeting this morning with someone who was confident and had his sense of humor back. He gained back his quality of life, and I couldn’t tell him any more how proud I was of him.

Leaving the sasi Sardinia Workshop I told myself that this is why I do this job. I wanted to clock out and celebrate the long journey and accomplishments that the employees and the individuals we serve had over the last year. Instead, I logged back onto Outlook e-mail when I reached my remote location. I had an email from my Supervisor telling us Care Coordinators thank you.

My Supervisor, Marcella Weber, couldn’t have said it better when she said, “I really believe in our company and the work that we (our team, our pod, our organization) are doing!” She closed the email with, “I have personally found it refreshing to work for Person Centered Services and feel that we are valued employees.”


Pictured: Marcella Weber, Care Coordination Supervisor (left) and Jenna Johnson, Care Coordinator (right)